Our dedicated support team is here to help you get the most out of Think Crew. We offer several channels to ensure you receive timely and effective assistance whenever you need it.
Email Support
For general inquiries and non-urgent issues, email us at support@thinkcrew.com. Our team typically responds within 24 hours on business days.
Preparing for Support
To help us resolve your issue quickly, please include the following information when contacting support:
- Your account email address
- Project name (if applicable)
- A clear description of the issue
- Steps to reproduce the problem
- Screenshots (if relevant)
- Your browser and operating system
- Any error messages you received
Feature Requests
Have an idea to improve Think Crew? Submit feature requests through our dedicated portal at feedback.thinkcrew.com. Your input helps shape our product roadmap!
Response Times
Our team strives to provide timely assistance based on the following guidelines:
- Critical issues: Response within 2 hours during business hours
- High-priority issues: Response within 4 hours during business hours
- Standard inquiries: Response within 1 business day