How to Hard-Reload Think Crew

If you’re experiencing issues with Think Crew where you seem to be viewing an outdated version of the site, your browser may be loading a cached version. This article will guide you through performing a “hard reload” to clear your browser’s cache and ensure you’re viewing the most recent version.

What is a Hard Reload?

A hard reload forces your browser to discard its cached version of a website and download all resources (images, scripts, stylesheets) fresh from the server. This is different from a standard refresh, which may use cached elements.

Instructions by Browser

Google Chrome

Windows:

1. Navigate to ThinkCrew.com
2. Hold down Ctrl and press F5
   • Alternatively: Hold Ctrl and click the refresh button
   • Or: Hold Ctrl + Shift and press R

macOS:

1. Navigate to ThinkCrew.com
2. Hold Command + Shift and press R
   • Alternatively: Hold Shift and click the refresh button

Mozilla Firefox

Windows:

1. Navigate to ThinkCrew.com
2. Hold down Ctrl and press F5
   • Alternatively: Hold Ctrl + Shift and press R

macOS:

1. Navigate to ThinkCrew.com
2. Hold Command + Shift and press R

Microsoft Edge

Windows:

1. Navigate to ThinkCrew.com
2. Hold down Ctrl and press F5
   • Alternatively: Hold Ctrl + Shift and press R

macOS:

1. Navigate to ThinkCrew.com
2. Hold Command + Shift and press R

Safari (macOS)

1. Navigate to ThinkCrew.com
2. Hold Option + Command and press E (to empty the cache)
3. Then hold Command and press R (to reload)

Alternative method:

1. Open Safari’s menu and select “Develop” > “Empty Caches”
   • If you don’t see the Develop menu, enable it in Safari > Preferences > Advanced by checking “Show Develop menu in menu bar”
2. Then reload the page by pressing Command + R

Additional Solutions

If hard-reloading doesn’t solve your issue, try these additional steps:

1. Clear your entire browser cache:
   • Chrome/Edge: Settings > Privacy and security > Clear browsing data
   • Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data
   • Safari: Preferences > Privacy > Manage Website Data > Remove All
2. Try incognito/private browsing mode:
   • Open a new incognito/private window and navigate to ThinkCrew.com
3. Try a different browser:
   • If you continue experiencing issues, try accessing ThinkCrew.com from a different browser

Still Having Problems?

If you’ve tried all the above solutions and are still experiencing issues with viewing the most recent version of ThinkCrew.com, please contact our support team at support@thinkcrew.com with the following information:

• The browser you’re using (name and version)
• Your operating system
• The steps you’ve already taken
• A screenshot of what you’re seeing (if possible)

Our team will be happy to help you resolve the issue as quickly as possible.